Ray believes that if only human emotions would be left out of the workplace, it would make it possible to run the place most efficiently. He is investing the brute power of his financial empire to make this dream a reality. People would be rated based on a million data points. The decision would be a foregone conclusion. But because people have difficulty (at least for now) to take orders from a machine, the role of the manager would be to simply convey the decision the machine has taken. How meaningful would that be for employees?
Anyone, anywhere, anytime is the new approach to work. Work can be sliced, diced and distributed across the globe based on skill and cost. Work can be done by people any time, across time zones. The workspace is anywhere. That also means that jobs are no longer what they used to be. They don't come with a lifetime warranty any more.
To be able to survive, these migrants have to keep moving. When the war for independence began in 1983, South Sudan had as many as 80,000 elephants; today the figure has plummeted to about 2,000. The sedentary species risk dying. In comparison, the antelope population has remained stable. They are always on the move. Migrants survive because they move out of their comfort zones.
Our cultural traditions have always had a place for a sidekick. Our folk theater has had a jamura who acts as a sidekick to the main performer or madaari. Without the jamura, the madaari’s show is incomplete. From royalty to musicians, there is always place for a sidekick. That may be an opportunity for India as tech becomes Brahma, Vishnu and Shiva in the pantheon of jobs.
Personal power is a barrier to be able to empathize. Today’s leaders need to be rubbing shoulders with their teams, talking to consumers and being accessible in real time. They can no longer stand at the top of the pyramid and survey their empire. Maybe it is time to ask if the cult of the star CEO is still relevant. Read on...
The digital shifts will see this getting played out once again. Until the other day, driver-less cars seemed like a page out of a science fiction novel. What made the news even more unbelievable was that the car was being built by a company known for its search engine. Baidu and Google are no longer the only ones making driver-less cars. Singapore, Helsinki and Perth have tested driver-less cars, buses and taxis. Uber is in the game. Yutong is running trials in China. It is no longer a weak signal. It is a digital tsunami that is going to disrupt drivers, auto manufacturers and insurers and many more. The disruption is just beginning.
Using a trans-disciplinary lens to solve complex problems will become the norm. Google uses anthropologists to understand how users think and behave. Anthropologists are used to making sense of the full sweep of complex cultures. Google’s coders work with psychologists to understand the emotions that their fonts create among users. Being able to understand others is an integral part of how work will get done. Routine, repetitive work will all get done with machines. So what skills will matter more in future?
When machines start doing our tasks, we hold them to standards that no human can match. We expect them to be perfect. Maybe we know that they are peering over our shoulder and learning to take over our lives. They better be perfect. That is the only way our lives will be perfect. But is it?
When the AI based virtual assistant in our smart phone helps us choose a restaurant or send a text message we enjoy the moment. We don't want to turn the clock back to a time when we did not have AI based systems recommending to us what we never knew we wanted to buy. The machine is watching us and learning each move we make. Instead of augmenting brawn, machines are now augmenting our cognitive abilities. Understanding emotions of self and others will be the next frontier. When people learn to work with machines the possibilities are endless. But is there an invisible price that we forget?








