Book Review - Dreamers and Unicorns: How Leadership, Talent and Culture are the New Growth Drivers - Pavan Lall
First it was all about designing better experiences for the customer experience (CX). Then there was a reluctant focus on Employee Experience (EX). Now it is time to shift to better design of Talent Experience (TalEx).
Saul Kaplan founder of Business Innovation Factory appeared as a guest on my show. I asked him if Business Innovation FACTORY (his organisation) proves that innovation needs scale! He talks about the 3 superpowers needed. Enjoy
When you go into an office, your brain picks up the sounds and tells you how to behave. If everyone talks in hushed tones, our behaviour automatically gets to be more mellow. The feeling of psychological safety can impact the level of creativity and innovation. It can change the level of belongingness that employees feel. That is the power of the intangibles
The pandemic turned the workplace on its head. HR was expected to pitch in and help in business continuity. The employees had to be kept safe. Managers depended on HR for issues around compliance, toolkits, playbooks, new policies and legal advice (would domestic violence or an accident count as violence/ injury in the workplace?).
I grew up in India with the familiar sight of the kirana store - the neighbourhood grocery retailer. The store owner would know the exact brands of spices my mother bought every month. Every month he sent a box of groceries based on what our family used to purchase.
So even when we lose everything, as long as we have hope, we can battle any adversity. This quote below is an idea from Freud that I have paraphrased. If I am ever granted a wish, the superpower I would like to have is to be able to give hope to people
Talent Management based on science can be one of the most powerful investments that can impact business. The top 1% of talent in any field is way better than anyone else. How does your business discover talent and then nurture it?








