Being able to notice #friction is step 1. Do you notice mindless processes and obsolete policies around you? Then this post is for you. Leave a comment and share what a reader described as "the best illustrated newsletter on LinkedIn". Thanks. Normally I post my newsletter on Monday, but I could not wait... #delayedgratification vs #instantgratification (guess who won). Leave a comment, like and subscribe to this newsletter. Thanks. #career3 #design #success #mondaymotivation #newsletter #designthinking Hayagreeva Rao Bob Sutton